Business Phone System
Business Phone System covers your communication
A business phone system refers to a communication system specifically designed for use in a business or organizational setting. Business phone systems typically include features such as call routing, voicemail, conference calling, call forwarding, and more.
Business Phone System covers your communication
A business phone system refers to a communication system specifically designed for use in a business or organizational setting. Business phone systems typically include features such as call routing, voicemail, conference calling, call forwarding, and more.
Why get a Business Phone System?
Cost Efficiency
Make calls easily and affordably with our internet-based call routing system. No more messy wires, complex instruments, long-distance carrier charges, or expensive hardware required.
Service Mobility
Enjoy the freedom to make and receive calls from anywhere that are not limited to a specific device or location. Forward calls to your phone or app on-the-go for ultimate convenience
Versatility of Features
Multitask seamlessly during calls which allow you to be more productive. Effortlessly access and share information.
Simple Conference Calls
Experience the convenience of call conferencing with our phone system. Enhance your video conferences and make communication a breeze.
Efficient Client Interaction
Take control of your calls with customizable routing options. Communicate flexibly across multiple channels and networks and share important documents effortlessly with e-fax.
Features of Business Phone System
Interactive Voice Response (IVR)
Customers can use our self-service feature to interact with pre-recorded call menu options, using either touch-tone or speech technology.
CRM Integration
By integrating third-party CRM tools into their call center software, users can access customer data seamlessly without the need for agents to switch.
On Hold Music
On-hold music, also known as hold music or phone system music, is the music or audio that is played to callers while they are placed on hold during a phone call.
Omnichannel Routing
The software automatically synchronizes and records the latest customer-agent interactions and conversations across various channels.
Reporting and Analytics
Track key performance indicators (KPIs) for your call center with real-time and historical analytics, giving you detailed insights into your call center’s efficiency.
Call Forwarding
Call forwarding is a telecommunications feature that allows you to redirect incoming calls from one phone number to another number.
Automatic Call Distribution and Call Routing
By utilizing pre-configured call routing strategies, the system can effectively direct callers to the appropriate agent or department. Some common routing strategies include List-Based Routing, Round-Robin Routing, Skills-Based Routing, and Simultaneous Ringing.
Call Conference
Call transfer a telecommunications feature that allows you to transfer an ongoing call from your phone to another phone number. It enables you to redirect the call to another person or department, the caller reaches the appropriate party without having to hang up and dial a different number.
Call Recording
Call recording feature that allows you to capture and save audio recordings of your phone conversations. It can be useful for various purposes, such as keeping records of important discussions, conducting interviews, or ensuring quality control in customer service interactions.
Reporting and Analytics
Have a Question?
FAQ
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Calling is a type of unified communications as a service (UCaaS) that provides secure and scalable voice communication services through a third-party host. With cloud calling, organizations of all sizes can operate their entire business phone system through their internet connection. Moving phone operations to the cloud allows organizations to replace their traditional PBX system.
Phone calling provides many useful features that can enhance every phone call. At the click of a button, users can:
. Record calls to transcribe or share them
. Merge calls or switch to a conference
. Hold or transfer calls
. Answer a colleague’s line
. See who is calling or waiting
Moving phone operations to the cloud eliminates the outdated need for employees to be in close physical proximity to the company’s on-premises phone system. If employees have access to the internet, they can access their phone lines from anywhere. Other benefits include:
. Having a business number ring on any device, anywhere
. The elimination of traditional telephone hardware and wires
. Flexibility to quickly add new extensions or lines without outside help
. Built-in security that protects sensitive data
. Scalability for hybrid work models
. Advanced features and capabilities